Terms and conditions

This page covers two things: the terms on which we sell and install our products (Part 1), and the terms for using this website (Part 2).
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Part 1: Terms of sale

Who we are

Ortus Engineering Ltd, trading as Stronghold Security Doors. Company number 09428857. VAT number 207167815. Registered office: 52 Burnhill Road, Beckenham BR3 3TE. Contact: info@strongholdsecuritydoors.co.uk · +44 (0) 203 971 0473.

Which terms apply to you

We use two sets of terms, depending on who is buying:
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Consumer terms apply if you are an individual buying for your own home or private use, not in the course of a business.
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Business terms apply if you are buying in the course of a business, including limited companies, developers, contractors, landlords and sole traders.

We send you the full agreement that applies to you with your invoice, for signature before production begins. The signed agreement is the contract and governs your order; this page summarises its key terms. If you are unsure which version applies, tell us before signing, as the answer affects your legal rights. A copy of the terms applying to any order is available on request at any time.

How an order works

1. We survey and quote. Quotations are valid for 30 days unless stated otherwise.
2. You accept the quotation, pay the deposit and sign the agreement.
3. You approve the final drawings.
4. Production begins only once all three of the above are complete. Lead time runs from that point and is usually 8 to 12 weeks, depending on complexity and factory workload. We will keep you informed of any change. If, through our fault, a consumer order has not been delivered within 60 days after the end of the estimated period, you may cancel and receive a refund of everything paid for products not delivered.
5. We deliver and install. An Installation Completion Certificate is signed on the day.
6. The final balance is paid and your Warranty Document is issued.

Payment

Unless your quotation or invoice states otherwise, payment is staged:
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• 60% deposit – on order, before production begins
• 30% – before installation is arranged
• 10% – within 5 working days of installation

Where minor items remain outstanding after installation, up to 10% of the final payment may be withheld against those items, provided they are recorded on the Installation Completion Certificate.

The final balance may be adjusted only for changes you request before or during manufacturing. We confirm any change and its price in writing before acting on it.

Overdue sums incur interest at 8% per year above the Bank of England base rate and reasonable recovery costs, and unpaid accounts may be referred to a debt collection agency. Business clients are additionally subject to the Late Payment of Commercial Debts (Interest) Act 1998 and a recovery surcharge as set out in the Business agreement. We may suspend work while any sum is overdue.

Bespoke products and cancellation

Our doors are made to measure to your specification. This has a consequence for consumers:
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The 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply to goods made to the consumer's specification. When you sign your agreement you expressly ask us to begin work within any cancellation period, and once bespoke production has started that right is lost for those goods.

As a matter of goodwill we operate the following policy, which is in addition to your legal rights:
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• Before production starts: you may cancel. We refund your payments less our costs reasonably incurred (survey, drawings, administration), capped at 10% of the order value.
• After production starts: the product cost is not refundable. Any amount paid for installation or optional services not yet performed is refunded.
• If we cancel for any reason other than your breach: full refund.

Refunds are issued within 14 days.

Installation

We install with reasonable care and skill. Minor cosmetic making-good (filling, touch-up decoration) around a replaced door is commonly needed and is not included unless stated. We are not responsible for the consequences of pre-existing conditions, undisclosed hidden services, or ceilings, tiles or architraves that overlap the existing frame. Please tell us about anything that could affect installation before it is arranged.

Final electrical connections for motorised locks and electronic components must be completed by a qualified electrician. This is your responsibility unless you contract us to do it under a separate written agreement.

Warranty

Your Warranty Document is issued on full payment. Cover is:
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• Steel structure – 10 years
• Door panels and paint finish – 2 years
• Manual locks – 2 years
• Motorised locks and other electronic components – 1 year

The warranty is in addition to your legal rights and does not affect them. To keep it valid, follow the care guidance in your Operation & Maintenance Manual. A claim can be declined only to the extent a fault results from failure to follow that guidance, misuse or another excluded cause; an unrelated fault remains covered.

Your legal rights as a consumer

Under the Consumer Rights Act 2015, our products must be of satisfactory quality, fit for purpose and as described, and our installation must be carried out with reasonable care and skill. If they are not, you have the remedies the law provides. Nothing in our agreements, warranty or on this website removes or limits those rights.

Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded by law. To consumers, we are responsible for foreseeable loss caused by our breach or lack of reasonable care; we are not responsible for business losses. To business clients, liability is limited as set out in the Business agreement.

Complaints

Contact us first: +44 (0) 203 971 0473 or info@strongholdsecuritydoors.co.uk. We aim to acknowledge complaints within 5 working days.

If we cannot resolve your complaint, you may be able to refer it to a certified alternative dispute resolution (ADR) provider. We will confirm at that point whether we agree to use ADR and give you the provider's details. You always keep the right to bring a claim in court.

Governing law

Our agreements are governed by the laws of England and Wales. Consumers living in Scotland or Northern Ireland may bring proceedings in the courts of their home country.

Versions

The current terms of sale (Rev. A) apply to orders placed on or after 15 September 2026. Orders placed before that date remain governed by the terms signed at the time. A copy of the version applying to your order is available on request.

Part 2: Website terms of use

Using this website

This website is operated by Ortus Engineering Ltd trading as Stronghold Security Doors. By using it you accept these terms. Information on this website is provided for general guidance; product specifications, prices and availability are confirmed in your written quotation, which takes precedence over anything on this site.

Intellectual property

The content of this website, including text, images, drawings, product designs, photographs and the Stronghold name and logo, belongs to Ortus Engineering Ltd or its licensors and is protected by copyright and trade mark law. You may not copy, reproduce or use it without our written consent, other than viewing it for personal, non-commercial reference.

Links to other websites

This site contains links to third-party websites we do not control. We are not responsible for their content or privacy practices.

Accuracy

We take care to keep this website accurate, but we do not guarantee that it is free of errors. Product images may differ from the finished product, which is made to your specification.

Privacy and cookies

How we handle your personal data is set out in our Privacy Policy. Our use of cookies is set out in our Cookies Policy.

Changes

We may update these website terms at any time by posting the revised version here. Changes to our terms of sale apply only to orders placed after the stated effective date; existing orders remain on the version signed.

Governing law

These website terms are governed by the laws of England and Wales.

Contact

info@strongholdsecuritydoors.co.uk · +44 (0) 203 971 0473 · 52 Burnhill Road, Beckenham BR3 3TE